Privacy Policy

EFFECTIVE DATE: JANUARY 1, 2026 � DRASIS SOFTWARE SOLUTIONS PVT LTD

1. Commitment to Privacy & Data Confidentiality

At Lumi Software Solutions Pvt Ltd ("Lumi", "we", "us", or "our"), safeguarding the privacy of our clients, homeowners, and business partners is our foundational commitment. This Privacy Policy details how we collect, process, and secure information across our website, experience centers, and integrated smart living installations.

2. Information We Collect

We only gather information necessary to provide consultation, technical engineering, and ongoing support for your systems:

• Contact & Identity Data: Full name, telephone number, email address, physical estate location, and architectural project scope submitted via inquiry forms or in-person consultations.
• System Configuration Data: Hardware serial numbers, floor plan schedules, IP addressing assignments, and custom scene preferences configured during commissioning.
• Website Usage Telemetry: Standard non-identifying technical analytics (browser type, device viewport, visited pages) used solely to maintain website performance.

3. Local Privacy Architecture

Unlike consumer mass-market IoT gadgets, Lumi prioritizes local-first automation systems (such as KNX, DALI-2, and edge neural processors). Where offline hardware is specified, voice recognition, security schedules, and lighting states are executed inside your local network perimeter without being streamed or uploaded to third-party commercial clouds.

4. How We Use Your Information

Your data is used strictly for the following purposes:

• Preparing custom architectural hardware schedules, photometric calculations, and project quotations.
• Executing technical commissioning, firmware updates, and preventive maintenance.
• Responding to service tickets, warranty requests, and training inquiries.

5. Information Sharing & Non-Disclosure

We never sell, rent, or trade client personal information to third parties. Data is shared exclusively with certified installation engineers and authorized hardware manufacturers solely when necessary to fulfill warranty claims or custom fabrication.

6. Security Measures

We employ enterprise-grade security protocols, VPN network isolation, and encryption for remote diagnostic channels to protect client records and network configurations from unauthorized access.

7. Contact Our Privacy Officer

If you have any questions regarding your personal data or wish to request data updates, please contact us at:

Lumi Software Solutions Pvt Ltd
NO. 55/8, Embassy Tower, Montieth Road, Egmore, Chennai, Tamil Nadu - 600 008.
Email: info@drasisautomation.com
Phone: +91 9840582345